Things to Know Before Booking

Is a soft play rental safe?

• Soft play is an indoor/outdoor play area consisting of all foam play equipment that we set up in the comfort of your home or private event. Our equipment is made from soft material for toddlers to enjoy! Soft Play 901 creates a safe and clean, soft play area for toddlers and kids up to 5 years old.​

How do I book?

• The EASIEST way to secure your special day with us is to click on the "Book Now" button on our homepage and submit an inquiry form. We will respond via email and get your date secured. If you don't hear back within 48 hours, feel free to send us an email at softplay901@gmail.com. Be sure to keep an eye out in your junk/spam folder.

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Weather

Do you set up outdoors?

• Yes! As long as the weather permits, we will set up outside for any event. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones. We will not set up over uneven surfaces to ensure the safety of the children playing. Outdoor set ups will inquire an added fee of $75 in the months of June, July and August.

 

What if it rains?

• To ensure the safety of the little ones, we will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a back up should it rain on the day of your event. Deposits are non-refundable for weather related cancellations, you may however, use your deposit as credit for a future date. This credit is valid for a full year from your event date and we will work with you to rebook upon availability on our schedule. All payments for services are refundable up to one weeks prior to your event date less the retainer fee. After one week, we will issue you a credit in the amount paid for future bookings.

Please note: Once Soft Play 901 has arrived for set up a refund nor credit for payment WILL NOT be issued. At this point if you cancel your payment  is considered earned by us.

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Payment

What forms of payment do you accept?

• We currently accept payments via PayPal. All major credit and debit cards can be used to make payments and a PayPal account is not required.

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How much is the deposit amount?

• Our retainer fee is $100 dollars. This fee is non-refundable for cancellations if you cancel your event. This amount will secure your date and our equipment while it is in your possession. It will NOT be deducted from your balance. Your full balance is due one week (7 days) prior to your event date. Please keep in mind that dates WILL NOT be reserved until a retainer fee/deposit is paid.​ The $100 dollars retainer fee will be refunded after pick up "IF" there are no damages, food, spills, glitter, confetti, missing items, balls are back inside the ball pit, etc.

• Note: Talking to us about interest does not mean we are holding the date while we are in talks. We accept bookings on a first to pay basis.

 

Do you offer a payment plan?

• PayPal allows you to make payments whenever you'd like using your custom invoice link, so technically yes :)

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Fees​​

How does the delivery work, is there a fee?

• We will arrive 1-2 hours prior to your event start time to begin set up. If there will be any restrictions that may delay set up (like stairs, lack of parking, etc.) please let us know prior to the event so that we may plan accordingly. There is a delivery fee for every rental and it will vary on location/distance from our storage unit in 38128. If we have to carry items down the street due to access being blocked please select access fee on the booking form. 

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Do you offer any special pricing for bundling items?

• We do not currently offer any special pricing for bundling different items. 

 

Changes & Cancellations

Can we make changes to our rental?

• Yes, but please make sure you are happy with your selection at least 7 business days prior to your event so that we may plan accordingly on our end.

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What if I need to cancel?

• We understand things happen in life. Should you need to cancel your reservation, please be sure to notify us as soon as possible at softplay901@gmail.com. If you do not receive a response via email (in regards to your cancellation) within 24 hours, please call or text us at 901-580-7071. Please be advised that the retainer fee is non-refundable for cancellation made by you however, if you cancel at least 7 days before your event you may apply the retainer fee to future bookings one year from the originally scheduled date. Subject to available dates.

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Miscellaneous

Do you offer additional time?

• Yes we do! The cost per extra hour of equipment rental is $50 if requested at least 2 business days prior to the date of your event . If additional time is requested on the DAY OF the event, the fee is $75 per extra hour.

 

Are your rentals available for pick up?

• No, we do not offer pick up.

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Do you have any rules?

• Yes! Our main rules are: No Shoes, No Food or Drinks, No Sharp Objects, No Facepaint, No water/pool play near the soft play. Additional rules will be listed on your rental agreement and posted in front of the rental.

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